جدیدترین نسخه مرکز تماس چند رسانه ای NEC با نام تجاری BCT به بازار عرضه شد.
از بارزترین ویژگیهای این نسخه میتوان به موارد زیر اشاره نمود :
- BCT Agent smartphone App for iOS and Android
- Agents can add call notes
- Agents have access to the conversation history
- Single click Supervisor assistance from the Agent Client
- Agents can reschedule routed calls
- Business hours check in call back and outbound service
- Supervisors can send router specific messages to Agents
- Ad-hoc recordings and web chat conversations in Call Tracking
- Not-Ready states for Operators
- Voicemail forwarding from Desktop Client
- Open Web Interface (OWI) for developers
- BCT Supports SV9100-TAPI interface (replaces OAI)
- Many small improvements for: Agent, Operator, Supervisor
- Bug fixes and support for latest OS and PBX releases