جدید ترین نسخه BCT

جدیدترین نسخه مرکز تماس چند رسانه ای NEC با نام تجاری  BCT به بازار عرضه شد.

از بارزترین ویژگیهای این نسخه میتوان به موارد زیر اشاره نمود :

1. BCT Agent smartphone App for iOS and Android
2. Agents can add call notes
3. Agents have access to the conversation history
4. Single click Supervisor assistance from the Agent Client
5. Agents can reschedule routed calls
6. Business hours check in call back and outbound service
7. Supervisors can send router specific messages to Agents
8. Ad-hoc recordings and web chat conversations in Call Tracking
9. Not-Ready states for Operators
10. Voicemail forwarding from Desktop Client
11. Open Web Interface (OWI) for developers
12. BCT Supports SV9100-TAPI interface (replaces OAI)
13. Many small improvements for: Agent, Operator, Supervisor
14. Bug fixes and support for latest OS and PBX releases