{"id":18325,"date":"2017-12-12T07:04:21","date_gmt":"2017-12-12T07:04:21","guid":{"rendered":"http:\/\/test.itocco.ir\/fa\/?p=18325"},"modified":"2018-01-31T07:43:55","modified_gmt":"2018-01-31T07:43:55","slug":"btc-new-version","status":"publish","type":"post","link":"http:\/\/itocco.com\/fa\/btc-new-version\/","title":{"rendered":"\u062c\u062f\u06cc\u062f \u062a\u0631\u06cc\u0646 \u0646\u0633\u062e\u0647 BCT"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]\u062c\u062f\u06cc\u062f\u062a\u0631\u06cc\u0646 \u0646\u0633\u062e\u0647 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0686\u0646\u062f \u0631\u0633\u0627\u0646\u0647 \u0627\u06cc NEC \u0628\u0627 \u0646\u0627\u0645 \u062a\u062c\u0627\u0631\u06cc\u00a0 BCT \u0628\u0647 \u0628\u0627\u0632\u0627\u0631 \u0639\u0631\u0636\u0647 \u0634\u062f.<\/p>\n

\u0627\u0632 \u0628\u0627\u0631\u0632\u062a\u0631\u06cc\u0646 \u0648\u06cc\u0698\u06af\u06cc\u0647\u0627\u06cc \u0627\u06cc\u0646 \u0646\u0633\u062e\u0647 \u0645\u06cc\u062a\u0648\u0627\u0646 \u0628\u0647 \u0645\u0648\u0627\u0631\u062f \u0632\u06cc\u0631 \u0627\u0634\u0627\u0631\u0647 \u0646\u0645\u0648\u062f :<\/p>\n

    \n
  1. BCT Agent smartphone App for iOS and Android<\/span><\/li>\n
  2. Agents can add call notes<\/span><\/li>\n
  3. Agents have access to the conversation history<\/span><\/li>\n
  4. Single click Supervisor assistance from the Agent Client<\/span><\/li>\n
  5. Agents can reschedule routed calls<\/span><\/li>\n
  6. Business hours check in call back and outbound service<\/span><\/li>\n
  7. Supervisors can send router specific messages to Agents<\/span><\/li>\n
  8. Ad-hoc recordings and web chat conversations in Call Tracking<\/span><\/li>\n
  9. Not-Ready states for Operators<\/span><\/li>\n
  10. Voicemail forwarding from Desktop Client<\/span><\/li>\n
  11. Open Web Interface (OWI) for developers<\/span><\/li>\n
  12. BCT Supports SV9100-TAPI interface (replaces OAI)<\/span><\/li>\n
  13. Many small improvements for: Agent, Operator, Supervisor<\/span><\/li>\n
  14. Bug fixes and support for latest OS and PBX releases<\/span><\/li>\n<\/ol>\n

    [\/vc_column_text][vc_custom_heading text=”\u0646\u0645\u0627\u06cc\u0646\u062f\u06af\u06cc NEC” font_container=”tag:h2|font_size:1|text_align:center|color:%23ffffff” use_theme_fonts=”yes”][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

    [vc_row][vc_column][vc_column_text]\u062c\u062f\u06cc\u062f\u062a\u0631\u06cc\u0646 \u0646\u0633\u062e\u0647 \u0645\u0631\u06a9\u0632 \u062a\u0645\u0627\u0633 \u0686\u0646\u062f \u0631\u0633\u0627\u0646\u0647 \u0627\u06cc NEC \u0628\u0627 \u0646\u0627\u0645 \u062a\u062c\u0627\u0631\u06cc\u00a0 BCT \u0628\u0647 \u0628\u0627\u0632\u0627\u0631 \u0639\u0631\u0636\u0647 \u0634\u062f. \u0627\u0632 \u0628\u0627\u0631\u0632\u062a\u0631\u06cc\u0646 \u0648\u06cc\u0698\u06af\u06cc\u0647\u0627\u06cc \u0627\u06cc\u0646 \u0646\u0633\u062e\u0647 \u0645\u06cc\u062a\u0648\u0627\u0646 \u0628\u0647 \u0645\u0648\u0627\u0631\u062f \u0632\u06cc\u0631 \u0627\u0634\u0627\u0631\u0647 \u0646\u0645\u0648\u062f : BCT Agent [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":18381,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[63],"tags":[65,67,66,75,76,64,68],"class_list":["post-18325","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category---nec","tag-nec-","tag-67","tag--nec","tag-75","tag---nec","tag--nee--"],"_links":{"self":[{"href":"http:\/\/itocco.com\/fa\/wp-json\/wp\/v2\/posts\/18325","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/itocco.com\/fa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/itocco.com\/fa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/itocco.com\/fa\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/itocco.com\/fa\/wp-json\/wp\/v2\/comments?post=18325"}],"version-history":[{"count":6,"href":"http:\/\/itocco.com\/fa\/wp-json\/wp\/v2\/posts\/18325\/revisions"}],"predecessor-version":[{"id":18382,"href":"http:\/\/itocco.com\/fa\/wp-json\/wp\/v2\/posts\/18325\/revisions\/18382"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/itocco.com\/fa\/wp-json\/wp\/v2\/media\/18381"}],"wp:attachment":[{"href":"http:\/\/itocco.com\/fa\/wp-json\/wp\/v2\/media?parent=18325"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/itocco.com\/fa\/wp-json\/wp\/v2\/categories?post=18325"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/itocco.com\/fa\/wp-json\/wp\/v2\/tags?post=18325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}