Better service and satisfied customers
The NEC Contact Center solutions provide you with all the tools necessary to make each interaction between your customers and your business quick and easy. Between improved response times, reduced abandon rates, lower operating costs, and increased revenues, you will see a rapid return on your investment.
Transform your Customer Engagement
Connects customers to the right person
UNIVERGE Contact Center guides callers and routes email traffic to the best suited employee, reducing waiting time and improving staff motivation. Contact Center agents are also provided with additional information, such as the language in which to greet a caller.
Each customer call or email reaches the right person, first time, every time! Every employee, wherever he is, can act as agent while doing other tasks. All agents have access to advanced Unified Communications functions like Presence Management, Instant Messaging, DECT and Mobile Messaging.
Webchat – cost-effective and highly productive
With the UNIVERGE Contact Center customer live chat interface you can serve your customers at the moment they are ready for business or at the point where they are in need of support. Webchat is very cost effective as your agents can chat with several people at a time. Typically one webchat agent talks with 10 times more people than a phone agent. And with a full page view history for each visitor, you’ll be up to speed by the time your customers click ‘Chat’.